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Website Terms of Use and Privacy Notice

Last updated: 17 September 2026

This document sets out the Terms of Use and Privacy Notice governing your access to and use of this website ("Website").

By accessing or using the Website, you agree to these Terms of Use. If you do not agree with them, please do not use the Website.

1. Free Service

The Website is currently provided free of charge.

We may modify, suspend, restrict or discontinue any part of the Website at any time without prior notice.

2. Information Provided on the Website

The Website is intended to provide general information and may also allow users to contribute information, observations, comments, feedback, data or other content.

We try to keep the information useful and accurate. However, information may be incomplete, outdated, incorrect or based on information submitted by third parties.

Accordingly, all information on the Website is provided on an "as is" and "as available" basis.

We do not guarantee the accuracy, completeness, reliability, availability or suitability of any information for a particular purpose.

You should independently verify any information that is important to you before relying on it.

3. Corrections and Feedback

If you believe information on the Website is inaccurate, incomplete, misleading or outdated, we encourage you to let us know.

We welcome constructive feedback and will make reasonable efforts to review credible reports and, where appropriate, correct or update the information.

However, we do not guarantee that every requested correction, amendment or submission will be accepted or implemented.

4. User Submissions

You may be able to submit information, comments, feedback, photographs, documents, data or other material through the Website ("Submitted Content").

You retain ownership of any intellectual property rights that you hold in your Submitted Content.

By submitting content to the Website, you grant the Website operator a non-exclusive, worldwide, royalty-free licence to use, reproduce, store, analyse, modify, adapt, publish and display the Submitted Content for purposes including:

  • operating and maintaining the Website;
  • displaying or presenting information to users;
  • reviewing and verifying information;
  • correcting or updating information;
  • analysing and improving the Website;
  • conducting research and statistical analysis;
  • developing related features or services; and
  • maintaining historical records of information contributed to the Website.

This licence may continue for as long as reasonably necessary for those purposes, including where information has been incorporated into aggregated or anonymised datasets.

5. Your Responsibilities

You must not knowingly submit content that:

  • is false or intentionally misleading;
  • infringes another person's intellectual property rights;
  • contains confidential information you are not authorised to disclose;
  • unlawfully contains another person's personal data;
  • is defamatory, threatening, abusive or otherwise unlawful;
  • contains malicious software or harmful code; or
  • is intended to interfere with the security or operation of the Website.

You are responsible for ensuring that you have the necessary rights, authority and permissions to provide any information you submit.

6. Public Submissions

Some information submitted through the Website may be intended for publication or public display.

You should therefore avoid including unnecessary personal, confidential or sensitive information in public submissions.

Where appropriate, we may remove, redact or obscure personal information before publishing Submitted Content.

However, you remain responsible for the information you choose to provide.

7. Third-Party Information

Some information displayed on the Website may originate from:

  • users;
  • public records;
  • third-party websites;
  • public databases;
  • organisations;
  • news or other published sources; or
  • other external sources.

The inclusion of third-party information does not mean that we independently verify, endorse or guarantee that information.

Any links to third-party websites are provided for convenience only.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

8. No Professional Advice

Unless expressly stated otherwise, information on the Website is provided for general informational purposes only.

It should not be treated as legal, financial, medical, engineering, technical or other professional advice.

Where appropriate, you should seek advice from a suitably qualified professional before acting on information obtained through the Website.

9. Limitation of Liability

To the maximum extent permitted by applicable law, the Website operator will not be liable for any direct, indirect, incidental, consequential or other loss arising from:

  • use of the Website;
  • inability to access or use the Website;
  • reliance on information available through the Website;
  • inaccurate, incomplete or outdated information;
  • information submitted by users or third parties;
  • interruption, error or unavailability of the Website;
  • loss of information;
  • unauthorised access to or alteration of information; or
  • links to or services provided by third parties.

Nothing in these Terms is intended to exclude or limit liability where such liability cannot legally be excluded or limited.

Privacy and Personal Data Protection

10. Personal Data Protection

We are committed to handling personal data responsibly and in accordance with applicable Malaysian data protection laws, including the Personal Data Protection Act 2010 (Act 709), as amended from time to time ("PDPA").

This section explains how personal data may be collected, used, disclosed, stored and protected through the Website.

11. Personal Data We May Collect

Depending on how you use the Website, we may collect personal data such as:

  • your name;
  • email address;
  • telephone number;
  • information provided through forms;
  • comments and feedback;
  • correspondence with us;
  • information contained in uploaded documents or photographs;
  • IP address;
  • browser information;
  • device information;
  • Website usage information;
  • cookies and similar technical data; and
  • any other information that you voluntarily provide.

We encourage users not to submit personal information that is unnecessary for the relevant purpose.

12. How We Collect Personal Data

Personal data may be collected:

  • directly from you;
  • when you submit information through the Website;
  • when you contact us;
  • automatically when you access or use the Website;
  • through cookies or similar technologies;
  • from publicly available sources; and
  • from third parties where permitted by law.

13. Purposes for Processing Personal Data

We may collect, use and otherwise process personal data for purposes including:

  • operating and maintaining the Website;
  • responding to enquiries, complaints and feedback;
  • reviewing information submitted by users;
  • verifying, correcting or updating information;
  • publishing information where appropriate;
  • preventing misuse, fraud and security incidents;
  • analysing Website usage;
  • improving Website functionality;
  • conducting research and statistical analysis;
  • developing new features or services;
  • maintaining records;
  • complying with legal obligations;
  • responding to regulators, courts or enforcement authorities;
  • protecting our legal rights; and
  • purposes directly related to the above.

Where practicable, information used for analytical, research or statistical purposes may be aggregated or anonymised.

14. Disclosure of Personal Data

We may disclose personal data where reasonably necessary to:

  • service providers assisting with the operation of the Website;
  • website hosting providers;
  • cloud and technology providers;
  • professional advisers;
  • contractors acting on our behalf;
  • regulatory authorities;
  • enforcement agencies;
  • courts;
  • government agencies; or
  • other persons where disclosure is permitted or required by law.

We do not sell personal data to advertisers.

15. Overseas Processing and Storage

Some technology, hosting, cloud or service providers used by the Website may be located outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable Malaysian data protection requirements.

16. Security

We take reasonable practical measures to protect personal data against:

  • loss;
  • misuse;
  • unauthorised access;
  • unauthorised disclosure;
  • alteration; and
  • destruction.

However, no internet transmission, online platform or electronic storage system can be guaranteed to be completely secure.

17. Data Retention

We will retain personal data only for as long as reasonably necessary for:

  • the purposes for which it was collected;
  • legitimate operational purposes;
  • legal or regulatory requirements; or
  • resolving disputes or protecting legal rights.

When personal data is no longer required, we may delete, destroy or anonymise it.

Information that has been irreversibly anonymised or aggregated may be retained for research, historical or statistical purposes.

18. Your Rights

Subject to applicable law, you may contact us to:

  • request access to personal data we hold about you;
  • request correction of inaccurate or incomplete personal data;
  • withdraw consent where processing is based on consent;
  • enquire about how your personal data is being used;
  • raise a complaint concerning our handling of personal data; or
  • exercise any other rights available under applicable data protection laws.

Certain requests may be subject to exceptions or limitations permitted by law.

19. Withdrawal of Consent

Where we rely on your consent to process personal data, you may withdraw that consent by contacting us.

Withdrawal will not affect processing lawfully carried out before the withdrawal.

In some circumstances, withdrawing consent may mean that certain Website functions or services can no longer be provided to you.

20. Cookies and Technical Data

The Website may use cookies or similar technologies for purposes such as:

  • enabling essential Website functions;
  • maintaining Website security;
  • remembering preferences;
  • understanding how the Website is used;
  • measuring performance; and
  • improving the Website.

Where required by applicable law, users will be provided with appropriate choices regarding non-essential cookies.

21. Personal Data Breaches

If a personal data breach occurs, we will take reasonable steps to investigate, contain and respond to the incident.

Where required by applicable law, we will notify the relevant authorities and affected individuals.

22. Independent Operation and Anonymity

The Website is independently operated.

Individual contributors, volunteers or administrators may choose not to publicly disclose their identities.

However, the Website operator will comply with any identification, disclosure, record-keeping or other requirements imposed by applicable law.

The identity of individual contributors being withheld from public display does not affect any legal obligations applying to the Website operator.

23. Changes to These Terms and Privacy Notice

We may update these Terms of Use and Privacy Notice from time to time.

The latest version will be published on the Website together with the date of the most recent update.

Continued use of the Website after changes are published constitutes acceptance of the revised Terms of Use.

Where required by law, additional notice or consent will be obtained for material changes affecting the processing of personal data.

24. Governing Law

These Terms of Use and this Privacy Notice are governed by the laws of Malaysia.

Any dispute relating to the Website will be subject to the applicable laws and jurisdiction of Malaysia.

25. Contact

If you have questions, feedback, correction requests, privacy concerns or complaints, please contact:

Website
TNB Bill Decoder, app.energy.org.my
Email
solarenergymalaysia@proton.me

For privacy-related matters:

Data Controller
The operator of TNB Bill Decoder
Privacy Contact
solarenergymalaysia@proton.me
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